Good reasons to reread the FAQs about our new billing system
Reason #1: Some policyholders will receive two invoices.
posted November 05, 2019
Back in February we reminded our agents about the transition to Guidewire, our new policy and billing system.
We did so because with such a colossal system change there are a lot of things we think you should know. For example: Existing policyholders who renew into our new system will have policies in both systems temporarily—so they may receive two different invoices, one for the expiring term and another for the renewal term. These will not be duplicates—both will require action.
At the time, we also included a handy list of frequently asked questions. It's been updated since February, so we encourage you to take a look at it again.
As always, don't hesitate to reach out to us if there's anything we can help with.