“We had to rethink and reconstruct how we provided every single service.”
A new phone hotline in seven languages that immediately connects clients to services. Drive-by events to distribute donated items, including gift cards for groceries and housewares. Coordinated COVID-19 testing events in areas suspected of outbreak.
If you asked Lee Po Cha to describe the ways the Immigrant and Refugee Community Organization (IRCO) has changed since the onset of the coronavirus pandemic, those would be just the start.
“95% of the client work we do is face-to-face—originally,” says Mr. Lee, IRCO’s executive director. “We had to rethink and reconstruct how we provided every single service.”
Best of all? Most of the changes and services implemented in the pandemic have become best practices and will stay.
To learn more about IRCO, visit irco.org