SAIF has been working on ways to expand its customer service for injured workers, and later this year we will launch our redesigned Worker Guide on saif.com, along with a new secure site, MyClaim. Both the Worker Guide and MyClaim will be offered in English and Spanish. Workers provided feedback to help us create a site that provides information and features to help them better understand and engage in the claims process.
The revitalized Worker Guide will offer expanded information, including new pages on topics like what bills you should pay, the referral process, and common terms in the claims process. The site will also include forms that can be completed online.
MyClaim, the secure site, is where workers can access their personal claim information seven days a week, 24 hours a day. The site will provide up-to-date information about claim-specific data and documents. Additionally, workers will be able to complete and submit some forms online, such as the reimbursement form.
Below is a partial list of what injured workers can find when they log onto MyClaim:
- Claim number and type (disabling, nondisabling)
- Date of injury
- Employer name
- Work status
- Managed care organization (if enrolled)
- Pharmacy program enrollment
- Attending physician’s name and contact information
- Contacts at SAIF (adjuster, vocational coordinator, etc.) with email and phone numbers
- Personal information (address, phone numbers, email, etc.) which can be updated by the worker
- Payment history
- Forms that can be completed and submitted online
- Claim documents including but #not limited to decision letters, #MCO enrollment letters, and appointment notices
This site has been created specifically for injured workers; attorneys and employers will not have access to this site. Employers do have access to claim information relevant to them in Business Online, but not injured workers’ personal claim sites.
The redesigned Worker Guide and MyClaim website are additional tools for injured workers but are not intended to replace the valuable relationship between workers and their adjusters.
Later this year, workers can access the new Worker Guide and log in to MyClaim at saif.com. If your employees come to you with questions about the Worker Guide or MyClaim, you can have them call their claims adjuster. If you have questions, please call SAIF.
This article is from the fall 2012 issue of Comp News. See other articles from this publication.